uubet Privacy Policy

How uubet Approaches Data Privacy

This Privacy Policy describes how uubet collects, uses, stores, shares and protects the personal data of all registered players and visitors to the uubet platform.

uubet is committed to protecting the privacy and security of every player who interacts with this platform. We recognise that trust is the foundation of any meaningful relationship between a betting platform and its users — and that trust begins with transparency about data practices. This Privacy Policy is written in plain language so that players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and Mymensingh can clearly understand their rights and our obligations. By registering an account or using any feature of the uubet platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

This policy applies to all data collected through the uubet website, mobile browser experience, customer support channels, and payment processing interactions. It does not apply to third-party websites that may be linked to or from uubet — those sites operate under their own privacy policies and uubet takes no responsibility for their data practices. Players are encouraged to review the privacy policies of any third-party service before sharing personal information with them.

Privacy Policy — Full Text

The complete uubet Privacy Policy, organised by section for ease of reference.

• Section 1
  What Personal Data We Collect
  uubet collects the following categories of personal data: (a) Identity data — full legal name, date of birth, gender, and a copy of a government-issued identification document (national ID card, passport or driving licence) provided during KYC verification; (b) Contact data — email address, mobile phone number, and residential address; (c) Financial data — payment method details such as your bKash or Nagad wallet number, Rocket account, or masked card details for Visa and Mastercard transactions; (d) Transaction data — a record of all deposits, withdrawals, bonuses claimed and wagers placed on the platform; (e) Technical data — IP address, device type, operating system, browser type, and session timestamps collected automatically when you access the platform; (f) Usage data — pages visited, features used, game sessions played, and navigation patterns within the uubet platform; and (g) Communications data — the content of messages exchanged with the uubet customer support team via live chat or email.
• Section 2
  How We Use Your Personal Data
  uubet uses personal data for the following purposes: (a) Account registration and management — to create and maintain your account, verify your identity, and process your login credentials securely; (b) Payment processing — to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to process withdrawal requests to your registered payment method; (c) KYC and fraud prevention — to verify your age and identity as required, to detect suspicious activity, and to comply with anti-money laundering obligations; (d) Platform personalisation — to show you relevant game recommendations, promotions, and content based on your activity history on the uubet platform; (e) Customer support — to respond to your queries, complaints, and requests made via live chat or email; (f) Legal compliance — to retain transaction records and identity documents as required by applicable law; and (g) Marketing communications — to send you promotional emails or SMS messages about bonuses, new games, and seasonal offers, where you have expressly opted in to receive such communications.
• Section 3
  Legal Basis for Processing
  uubet processes personal data under the following legal bases: (a) Contractual necessity — processing required to fulfil our obligations under the user agreement, including managing your account, processing deposits and withdrawals, and providing access to games; (b) Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and record-keeping obligations; (c) Legitimate interests — processing carried out for the purposes of fraud prevention, security monitoring, and improving the platform, where these interests are not overridden by your privacy rights; and (d) Consent — processing for optional purposes such as marketing communications and personalised promotions, which you may withdraw at any time by contacting [email protected] or updating your account preferences.
• Section 4
  Data Sharing and Third-Party Disclosure
  uubet does not sell, rent or trade your personal data. However, certain categories of data are shared with carefully selected third parties in order to operate the platform effectively and comply with legal obligations. These third parties include: (a) Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard and Dutch-Bangla Bank, who receive only the minimum data necessary to process your transactions; (b) Identity verification providers — specialist KYC service providers who assist in verifying identity documents during the account verification process; (c) Game content providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed studio partners who may receive anonymised session data to ensure fair game delivery; (d) Cloud infrastructure and hosting providers — who store platform data on secure servers under strict data processing agreements; and (e) Legal and regulatory authorities — who may require disclosure of transaction records or identity data under applicable law. All third parties are required to handle your data in accordance with applicable data protection standards.
• Section 5
  Data Retention
  uubet retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law. Specifically: identity and KYC documents are retained for a minimum of five years from the date of account closure, in compliance with anti-money laundering regulations; transaction records are retained for a minimum of five years from the date of each transaction; marketing preference and communication data is retained until you withdraw your consent; and technical and usage data is retained for a maximum of 24 months from the date of collection, after which it is anonymised or deleted. When data is no longer required, uubet uses secure deletion processes to ensure that it cannot be recovered or reconstructed. Players who wish to request early deletion of their data may do so by contacting [email protected], subject to uubet's legal retention obligations.
• Section 6
  International Data Transfers
  As an international online betting platform operating in Bangladesh, uubet may process or store personal data on servers located outside Bangladesh. Where data is transferred internationally, uubet ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses with receiving parties, to ensure that your data receives a standard of protection equivalent to that described in this Privacy Policy. uubet does not transfer personal data to jurisdictions that do not provide an adequate level of data protection. If you have concerns about international data transfers involving your personal data, you may contact [email protected] for further information.
• Section 7
  Marketing Communications and Opt-Out
  Where you have provided express consent during account registration or at any subsequent point, uubet may contact you with promotional offers, bonus announcements, seasonal promotions (including offers tied to BPL, IPL, T20 World Cup, Eid and Pohela Boishakh), and new game launches via email or SMS. You may withdraw your consent to receive marketing communications at any time by: (a) updating your communication preferences in your uubet account settings; or (b) emailing [email protected] with the subject line 'Marketing Opt-Out'. Upon receipt of a valid opt-out request, uubet will process your request within 7 business days Bangladesh Standard Time. Opting out of marketing communications does not affect your ability to receive transactional messages relating to your account, such as deposit confirmations, withdrawal notifications, or security alerts, which are sent regardless of marketing preference.
• Section 8
  Minor Protection and Age Verification
  uubet strictly prohibits access to its platform by individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process. uubet does not knowingly collect personal data from individuals under the age of 21. If uubet becomes aware that personal data has been collected from a person under 21 years of age, that data will be immediately deleted and the associated account closed. If you are a parent or guardian and believe that a person under 21 in your care has registered an account on the uubet platform, please contact [email protected] immediately with the account details. uubet will investigate and act promptly. uubet also implements technical controls to reduce the risk of underage access, including device fingerprinting and IP-based risk signals.

Cookie Policy

How uubet uses cookies and similar tracking technologies on the platform.

uubet uses cookies and similar browser-based tracking technologies to operate the platform efficiently and improve the player experience. Cookies are small text files stored on your device when you visit the uubet platform. uubet uses the following categories of cookies: (a) Strictly necessary cookies — required for the platform to function, including session authentication, login state management, and secure payment processing. These cannot be disabled without breaking core platform functionality; (b) Performance cookies — used to collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This data helps uubet improve platform stability and speed; (c) Functional cookies — used to remember your preferences such as language selection, last-visited game category, and notification settings; and (d) Marketing cookies — used to track which promotional campaigns led you to the platform and to measure the effectiveness of uubet's marketing activity. Marketing cookies are only active where you have consented to receive personalised marketing communications.

You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear cookies that have already been set. Please note that disabling strictly necessary cookies will prevent the uubet platform from functioning correctly and may prevent you from logging in or completing transactions. For guidance on managing cookies in specific browsers, refer to your browser's help documentation. uubet does not use cookies to collect sensitive personal data such as financial information or passwords.

Policy Updates and How to Contact Us

How uubet communicates changes to this Privacy Policy and how to get in touch with questions about your data.

uubet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, we will display a prominent notification on the uubet platform for a minimum of 7 days before the updated policy takes effect, and we will update the 'Last Updated' date at the top of this page. Your continued use of the uubet platform after the effective date of the updated policy constitutes your acceptance of the revised terms. We recommend that players review this Privacy Policy periodically to remain informed of how their data is being handled.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the uubet data support team at [email protected]. Please include 'Privacy Enquiry' in the subject line of your email so that your message is routed to the correct team. uubet will acknowledge all privacy-related enquiries within 48 hours Bangladesh Standard Time and will aim to provide a substantive response within 14 calendar days. For urgent data security concerns, such as suspected unauthorised access to your account, please mark your email 'URGENT — Data Security' and the team will prioritise your request.